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THE WATCH / NEWS & UPDATES

The failures. The fallout. The fight for care.

Follow the denials, delays and payment failures behind Big Insurance’s promises, and the efforts to hold insurers accountable. We track their consequences for patients and providers, with emergency air medical access at the core of our work.

Read the latest from Big Insurance Watch below. For deeper analysis and source materials, visit Watch Files.

IN THE NEWS

Coverage worth watching

Reporting, research and perspectives selected by BIW. These are outside sources, with original BIW summaries and links to the full material.

The dispute over surprise-billing arbitration

Physician organizations / Newswise • September 23, 2026 • Advocacy statement ACEP, ACR and ASA argue that insurer payment practices push physicians into independent dispute resolution. Their analysis sent to Congress calls for stronger enforcement and preservation of the No Surprises Act's dispute process. This is the organizations' position, rather than independent news reporting. Read the statement on Newswise →


Blue Shield fined over complaint delays

Becker's Payer Issues • Reporting by Elizabeth Casolo Becker's reports that California regulators fined Blue Shield of California $800,000 over failures that delayed member complaint resolution. Blue Shield told the publication it had taken corrective action and was strengthening its processes. Read Becker's reporting →


Kaiser, AI and access to mental health care

Local News Matters • September 3, 2026 • News reporting San Francisco supervisors urged Kaiser Permanente to limit AI in mental health services. The coverage follows a debate over proposed contract terms and the role of clinicians in care. Read Local News Matters →


What denial data can show, and what it cannot

KFF • January 27, 2025; updated March 24, 2026 • Research KFF's corrected analysis found that HealthCare.gov insurers denied 20% of in-network claims in 2023, while consumers appealed fewer than 1% of denied claims. The dataset covers post-service claims in specified Marketplace plans. It does not measure all health insurance or prior authorization denials. Read KFF's analysis and methods →

Source dates refer to the original material, not the date BIW selected it. Full articles remain with their publishers.

Brent Lowder Brent Lowder

Introducing Big Insurance Watch

You paid for coverage. Your insurer should deliver. Introducing BIW, a project of EARA documenting denials, delays and broken promises, with emergency air medical access at the core of our work.

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